Frequently Asked Questions

What is the ordering process?

After choosing your products from our website or our carousell, contact us through Carousell and we will process the order. Our items (apart from items labeled ïnstock”) are ordered directly from our suppliers, on a preorder basis. Please allow 2 weeks for your order to be ready for delivery.

What are the deliveries options?

We provide free delivery in Yio Chu Kang and Ang Mo Kio area. Home deliveries to other parts of Singapore will be based on a delivery fee, depending on the distance. You can choose to self-collect from Yio Chu Kang for free.

Is there a physical Store?

We do not have a physical store. We partner with multiple brands and sell them through online channels, to push the savings to our customers. You can expect significant saving when you purchase through us, instead of a retail store.

I am looking for a particular Floorball stick that is not posted in floorballfactory.com or carousell. Do you have it?

The items that we post on our website and our carousell are the more popular models. Due to our extensive partnership with several brands, we only selectively post products online. If you are looking for certain products that are not listed, you can contact us and we can check with our supplier. If the products that are posted online do not suit you, feel free to contact us and we will recommend an alternative from our large catalog.